Customer Reviews

Delivery Comments

Excellent experience! Carole Frost was very helpful and listened to learn what we wanted and answered all our questions. Adrian and Rick, the delivery guys were pleasant and careful during the delivery. Steve was careful about hanging pictures. Credit office staff was helpful. All professional!

Gold Star Always; Very Happy with Willis. Also the Delivery service was excellent. All sales staff were especially friendly, intelligent and helpful. Excellent.

Thanks for the prompt delivery on my recent purchase and for the “thank you” flowers!

Most of my purchases thru the years have been impulse purchases. I love everything I’ve ever bought and the experience of shopping and delivery were great.

Very happy with my purchase. Delivery was perfect. Thank you.

Jenna was a wonderful sales person. Very knowledgeable and helpful. Delivery people were great too.

John Wheeler did an outstanding job of showing us Willis’s broad selection of TV consoles. He even led us to our final selection and showed us it was on sale. Your two delivery men were utterly professional and not only moved our new console from Willis into place but removed the old one into our garage a few steps away. P.S. We have shopped at Willis since 1975 and will keep coming back. The flowers brought by your delivery team were a surprise and much appreciated by my wife.

I have been extremely satisfied whenever I visit your store. Love your furniture/accessories and wish I could afford to buy more! Thank you.

Mr. Wheeler was knowledgeable and honest with every question I asked. He wanted to make sure I felt comfortable about my purchase.

Love our dining room set. Top Quality. Ron was great!

My sales person was great to work with and lead me to make decisions about fabrics and colors that I have been pleased with.

Love your store and service. It is the best!!

Willis delivers when promises! Jeanne Masden understood my need for small size furniture as I have a bay condo.

Great experience and paying attention to detail with my sales person.

We are repeat customers and will continue to shop at Willis. Thank you for the great store and experience.

Adrian and Rick were professional and very accommodating. Great delivery team.

Everyone was awesome

The whole experience from sale to delivery was perfect. Thank you.

I would like to thank Katharine in helping me to make up my mind on hosing a sofa. I love it.

Excellent transaction. Ron Fox and John Wheeler were very eager to help. Our final selection is wonderful ad we are very pleased.

You have great sales staff and fantastic and friendly delivery guys!

Helena D’Agostino has been our sale associate for our last several purchases. She is incredibly good, makes a great impression, readily smiles and very patient.

It is nice to know that some things don’t change. Willis furniture still provides great quality and friendly professional service.

Jean was very nice and helpful. John was also excellent and very helpful.

Delivery men were very courteous and careful with my furniture to not scratch walls. Made sure I was happy with the placement and moved items for me.

Delivery was perfect! Great job. Thanks a lot.

Many thanks to Kathy Porter from customer service for tracking down a replacement handle for our recliner. Despite the first one not working she has presevered to find the correct one.

Delivery men are an asset to Willis

Very professional- loved doing business with you.

Jean Masden and Lisa Odom were outstanding.

I have been very happy with all my purchases.

The overall experience was excellent…from the day we walked in the store to delivery.

Ginna is outstanding and always remembers our previous purchases.  Delivery team was outstanding. Love the flowers – a thoughtful touch.

This was my first experience with you and I have been more than pleased. The flowers were an added treat and a surprise. Delivery staff was wonderful. You have made a customer out of me. Thanks.

Very pleased with my purchase.

Thank you for an excellent experience, start to end. I love my new IMG lift chair.

I appreciated the availability of my sales assistant POST sale for information.

Great service, very professional.

Great value. We love our new furniture.

A quality store with courteous, knowledgeable personnel.

Our sales person was a big help without being pushy. We enjoyed working with her. The delivery men were prompt, courteous and did a great job.

Great experience and paying attention to detail with my sales person.

Love your store and service. It is the best!

Delivers when promises! Excellent service.

My sales person spend a lot of time with me helping me make my decision. She was never pushy. I liked that.

Delivery staff did excellent job of pre-staging and moving our furniture prior to bringing in our new king bed.

Willis Furniture hands out a survey card with every delivery that has a space for comments. Here a just some of the comments we got in September 2014.

Gina Nolan was excellent! Gina spent almost a year following up with me."

Our experience was fantastic! Katharine Kobi was the salesperson.

The delivery men were exceptional in every way.

Lisa Odom was wonderful. She helped me pick the right piece and kept me informed of the delivery status. The delivery men were outstanding! Flowers with my sofa was a nice surprise. Quit contrast to my precious delivery from rva. Thank you Willis!

Our sales associate Ms. Masden was very helpful. She's a very gracious person. Jeanne Masden is the sales person."

Thank you for your great service. We have been customers for 30 years! John Wheeler is the salesperson.

The Sales staff was excellent and very patient in helping us with our selection. We just Love our new sofa

I find Mary Beth very refreshing, excellent at her job!

Susan Levine is very knowledgeable, helpful, and professional.

I was very happy at the store as well as the delivery. Thank you for the flowers. Helena Dagostino was the salesperson.