Warranty, Policies & Credit

Warranty

30 Day No Questions Asked Satisfaction Guarantee

We take pride in offering you quality home furnishings and professional assistance and service. If in the first 30 days after you have received your purchase, you are dissatisfied for any reason, simply return the item. We will replace, repair, or exchange the merchandise. Please note that bedding, carpet, drapery and any other custom or installed merchandise is excluded.

Refunds

If within the 30 days satisfaction guarantee period we are unable to replace, repair or exchange the merchandise to your satisfaction, Willis Furniture will gladly refund your money. Please allow 14 working days for refund checks.

Special Orders

Special orders must be accompanied by a 30% or 50% deposit. There is a 25% handling fee on cancelled/returned special orders.

Policies

We offer professional service technicians who can provide in home wood refinishing, repairs and upholstery service to you for one year from the original date of delivery on manufacturing defects. In rare cases special processes are needed to restore your furniture in which event Willis Furniture will transport your furniture to our shop, repairs will be performed and the merchandise returned to you at our expense.

After one year from the date of delivery there will be a $45 home inspection fee and a $35 per hour labor charge to repair or service merchandise.

Fabrics are not warrantied against fading or wear. Ask your sales consultant or designer about proper care.

It is the policy of Willis Furniture to offer to each customer an extended warranty program, currently provided through the Guardsman Company. The Guardsman Gold Program Warranty extends the Willis Furniture and manufacturers warranty to five years from the date of delivery. For more details see warranty literature.

Credit Application

If you need to fill out a credit application with us, please send us your name and mailing address to loretta@willisfurniture.com. Upon receipt of the email, we will send you a credit application with a stamped, addressed (to Willis Furniture) envelope.