Review Your Experience with Willis Furniture & Mattress

Haley M. Jul 17, 2025

Thank you very much for all, especially the delivery driver/persons who brought the bracelet that my daughter left at your store while shopping (playing).

Susan C. Jul 15, 2025

From my initial telephone call to Teresa right to delivery this morning—everything perfect!!!!

Catherine M. Jul 15, 2025

It was such a joy working with Rick! Thank you!

Sharon H. Jul 12, 2025

Flawless delivery, very satisfied and loved my flowers ❤️

Kate/chip D. Jul 10, 2025

All around good experience. Will be back.

Martha S. Jul 5, 2025

Excellent service in all aspects. Thanks for the flowers, a nice touch.

Joyce W. Jun 28, 2025

“First time customer - very impressed with selection, price, service, and delivery. Outstanding service all around!”

Jean J. Jun 27, 2025

“Everything excellent as I expected from Willis. Thank you.”

Michael & Frances L. Jun 13, 2025

All service was professional, courteous and complete. Thank you so much!!

Lisa & Chip G. Jun 12, 2025

Already recommended you all to friends. Excellent quality, selection, service (end to end)!!

Barbara L. May 31, 2025

I have been purchasing furniture from Lisa for years. She is top-notch. The delivery gentlemen were awesome as well. Love purchasing furniture from Willis.

Eileen F. May 30, 2025

Great experience! Wonderful employees.

Debora B. May 28, 2025

From the designer helping me choose the perfect leather to the customer service team keeping me informed of delivery—and the delivery gentlemen—this was the best experience I’ve ever had buying furniture! Thank you all so much for your kindness!

Susan V. May 28, 2025

Love Willis Furniture. All of the folks are so nice and helpful!

Michael P. May 23, 2025

We have bought a number of things at Willis. All great! Particularly like the flowers with delivery!

Robert Killion May 20, 2025

Great service and willingness to work with us on some issues we had.

Thomas & Alice L. May 17, 2025

Delivery was ahead of schedule. Gentlemen who did the delivery were great. Thanks for the great service.

Alison D. May 16, 2025

Very pleasant experience all around. I am glad Willis Wayside is here in Tidewater!

Lisa & Chip G. May 8, 2025

The whole experience was great — from shopping to delivery/set-up. Shelby is a great sales assistant and Rick (and crew) were perfect through the delivery and set-up process.

Jennifer B. May 8, 2025

Everything was done right from setting the service appointment to the repair. The service specialist, Mr. John, arrived cheerful and was friendly. He diagnosed the problem, he explained the problem, and he fixed the problem. I was very pleased with the service.

William V. May 6, 2025

Delivery team was perfect.

Anita B. May 4, 2025

Willis Furniture employees are incredibly professional, helpful, gracious and willing to go the extra mile when it comes to customer service, sales, service and most recently the delivery of the Meridian Tommy Bahama 72" Glass Dining Room Table. Your Service team was exceptional!! Special thanks to John and Shay for helping keep the Guardsman promise and helping me navigate through that service request. 5 Stars for the Willis Furniture Team! ***** I'll be back! Anita

Frances L. May 3, 2025

I highly recommend Willis Furniture for not only their selection of furniture, but for the highly knowledgeable sales staff and the delivery team that delivered my furniture. Upon delivery, I received flowers—WOW, what company does that? I had a slight problem with one of my leather arms and lo and behold, only 2 hours after delivery, Steve the technician showed up and within 15 minutes fixed the arm. Thank you, Steve, for your knowledge of “fixing.” Thank you, Willis Furniture.

Marcia & Curt W. May 2, 2025

Everything was wonderful, as usual with Willis. We even had the same delivery guy we had 10 years ago. He remembered delivering our dining room table. ?

Dave & Julie R. Apr 25, 2025

Billy Lyles was very knowledgeable and a great salesman. The delivery people were great!

Anna L. Apr 19, 2025

It has been an excellent experience from start to finish. Thank you.

Teri & James P. Apr 17, 2025

We enjoy shopping at Willis. The delivery service is truly the best! No sitting around waiting on a delivery. We had the pleasure of having a TV console repaired recently by your furniture repair. Very happy with the outcome and enjoyed the whole experience. Thank you, T.L. Powell

Cathy & Stephen L. Apr 15, 2025

Fantastic service and delivery!!!!

Geraldine K. Apr 15, 2025

Always a pleasure doing business with Willis Furniture. First-rate service from everyone!

Andrew S. Apr 11, 2025

Wonderful place all around – that is why my family and relatives continue to come back!

Regina A. Apr 10, 2025

Excellent service and friendly. Very good quality and selection. They know how to do things right for their customers.

Laurine And Keith F. Apr 10, 2025

We are so happy with our new chair. Thank you for all your help.

Rosemary & Tom S. Apr 10, 2025

The 2 gentlemen who delivered my sleeper sofa did a great job. They were courteous, professional, and respected our home. One of them was Rick, but I didn't catch the other one's name. It was a great experience from start to finish with Willis!

Nick I. Apr 5, 2025

Very professional and helpful!

Holly P. Mar 22, 2025

Working with Teresa was amazing. She was professional, creative, and a pleasure to be with. Your delivery crew (Rick) was on time, careful, and courteous. All in all, an A++ experience. Thank you!!!!!!

Alvin & Arlean P. Mar 18, 2025

Thanks, it has been a great experience. I highly recommend Willis Furniture.

Jim & Mary C. Mar 16, 2025

From the time we walked into the store and met Billy Liles, worked with your designer, and finally had the furniture delivered within the promised time frame, we could not be more satisfied.

Janie & Randy H. Mar 8, 2025

I absolutely love Willis Furniture. I have furniture in my home from different high-end stores and I keep coming back to Willis. The delivery team is top notch as well. They are very friendly and mindful about what they are doing. Thank you!

Julie C. Jan 31, 2025

“From the shopping experience, to ordering, to delivery, everything was flawless and easy. The salesperson, William L., was respectful and helpful. The notification processes (emails and text messages) were very helpful. And kudos to the delivery guys. This is my second time in 3 months seeing them and on both occasions, they were very pleasant and respectful. Very nice overall experience.”

Gina Nolan was excellent! Gina spent almost a year following up with me.

I find Mary Beth very refreshing, excellent at her job!

The Sales staff was excellent and very patient in helping us with our selection. We just Love our new sofa.

Thank you for your great service. We have been customers for 30 years! John Wheeler is the salesperson.

Our sales associate Ms. Masden was very helpful. She's a very gracious person. Jeanne Masden is the sales person.

Lisa Odom was wonderful. She helped me pick the right piece and kept me informed of the delivery status. The delivery men were outstanding! Flowers with my sofa was a nice surprise. Quit contrast to my precious delivery from rva. Thank you Willis

The delivery men were exceptional in every way.

Our experience was fantastic! Katharine Kobi was the salesperson.

Susan Levine is very knowledgeable, helpful, and professional.

Excellent transaction. Ron Fox and John Wheeler were very eager to help. Our final selection is wonderful ad we are very pleased.

Delivery staff did excellent job of pre-staging and moving our furniture prior to bringing in our new king bed.

My sales person spend a lot of time with me helping me make my decision. She was never pushy. I liked that.

Delivers when promises! Excellent service.

Our sales person was a big help without being pushy. We enjoyed working with her. The delivery men were prompt, courteous and did a great job.

I appreciated the availability of my sales assistant POST sale for information.

This was my first experience with you and I have been more than pleased. The flowers were an added treat and a surprise. Delivery staff was wonderful. You have made a customer out of me. Thanks.

Ginna is outstanding and always remembers our previous purchases. Delivery team was outstanding. Love the flowers - a thoughtful touch.

Jean Masden and Lisa Odom were outstanding.

Many thanks to Kathy Porter from customer service for tracking down a replacement handle for our recliner. Despite the first one not working she has presevered to find the correct one.

Delivery men were very courteous and careful with my furniture to not scratch walls. Made sure I was happy with the placement and moved items for me.

Jean was very nice and helpful. John was also excellent and very helpful.

It is nice to know that some things don't change. Willis furniture still provides great quality and friendly professional service.

Helena D'Agostino has been our sale associate for our last several purchases. She is incredibly good, makes a great impression, readily smiles and very patient.

I was very happy at the store as well as the delivery. Thank you for the flowers. Helena Dagostino was the salesperson.

I would like to thank Katharine in helping me to make up my mind on hosing a sofa. I love it.

Adrian and Rick were professional and very accommodating. Great delivery team.

Willis delivers when promises! Jeanne Masden understood my need for small size furniture as I have a bay condo.

My sales person was great to work with and lead me to make decisions about fabrics and colors that I have been pleased with.

Love our dining room set. Top Quality. Ron was great!

Mr. Wheeler was knowledgeable and honest with every question I asked. He wanted to make sure I felt comfortable about my purchase.

John Wheeler did an outstanding job of showing us Willis's broad selection of TV consoles. He even led us to our final selection and showed us it was on sale. Your two delivery men were utterly professional and not only moved our new console from Willis into place but removed the old one into our garage a few steps away. P.S. We have shopped at Willis since 1975 and will keep coming back. The flowers brought by your delivery team were a surprise and much appreciated by my wife.

Jenna was a wonderful sales person. Very knowledgeable and helpful. Delivery people were great too.

Very happy with my purchase. Delivery was perfect. Thank you.

Most of my purchases thru the years have been impulse purchases. I love everything I've ever bought and the experience of shopping and delivery were great.

Thanks for the prompt delivery on my recent purchase and for the "thank you" flowers!

Gold Star Always; Very Happy with Willis. Also the Delivery service was excellent. All sales staff were especially friendly, intelligent and helpful. Excellent.

Excellent experience! Carole Frost was very helpful and listened to learn what we wanted and answered all our questions. Adrian and Rick, the delivery guys were pleasant and careful during the delivery. Steve was careful about hanging pictures. Credit office staff was helpful. All professional!