The internet gives shoppers infinite access to making purchases all over the world. With just a click of a button you have the ability to order a sofa, rug, lamp, or whatever your heart’s desire. Consumers can also read reviews to help narrow down what places are best to shop at based on customer experiences.
The problem with internet only shopping is the lack of service and buyer’s remorse you may experience when something does not meet the expectations of what was shown online. Maybe the color is way off on the rug you thought would look perfect in your living room or the sofa you ordered is too firm. Whatever the reason may be, it’s not easy to get these items returned when they do not work out. Furthermore, an in-store experience can also be bad if customer expectations are not met or exceeded.
At Willis Furniture, we strongly believe in creating a higher level of service for our customers from the moment you walk in the door. Our personal service includes expert product knowledge, space planning, fabric selection, color coordinating, accessorizing, assistance selecting a mattress with the proper comfort and support, refreshments and fresh baked cookies while you shop, red carpet delivery, and exceptional customer service. Our goal is to provide you with an amazing experience and simplify the process when selecting home furnishings. Consumer research tells us that a personalized shopping experience means more than the lowest prices, special finance terms, or free delivery. Being able to collaborate with a professional who is in tune with your particular home furnishings needs makes for the best shopping experience. With so many choices it is easy to become overwhelmed, and let’s face it; many people have a tough time visualizing what something new will look like. It’s natural. Talk with an expert who can help you narrow down the choices so you make the best choice for your personal space.
Customer Testimonials/Reviews:
“John Wheeler did an outstanding job of showing us Willis's broad selection of TV consoles. He even led us to our final selection and showed us it was on sale. Your two delivery men were utterly professional and not only moved our new console from Willis into place but removed the old one into our garage a few steps away. P.S. We have shopped at Willis since 1975 and will keep coming back. The flowers brought by your delivery team were a surprise and much appreciated by my wife.”
“This was my fourth delivery in about six weeks. Those two men are so nice. They are respectful and very professional. This delivery was a dresser that Sue Clements helped me find. She has an amazing vision. She puts colors and furniture together that just take your breath away. I appreciate all three of these people so much. You are very fortunate that they work for you.”
“Thank you for your commitment to customer service. The delivery was one of the best I've had! While it was a pretty straightforward, only one 77" long sofa...the communication about the delivery was awesome and your 2 delivery guys were outstanding, fun and very personable! Thank you!”